No. We're working behind the scenes to ensure a seamless transition. Your monitoring, support, and maintenance continue without any downtime. Our team has been preparing for weeks to ensure zero service disruption.

Not immediately. We'll reach out to schedule an introductory call and walk you through any necessary updates. In the meantime, continue using your existing support channels—our team is monitoring all requests.

CISPOINT provides 24/7/365 monitoring and support. You can reach our service desk anytime, day or night, including holidays. For non-emergency requests, our business hours are Monday-Friday 8:00 AM - 4:30 PM EST, but urgent issues are handled around the clock.

Absolutely. We're Maryland-based with local engineers who can provide on-site support at no extra charge when remote resolution isn't possible. We'll coordinate with you to schedule visits at your convenience.

All existing agreements, pricing, and SLA commitments remain in place. We honor the terms DNA Solutions established with you. When your contract comes up for renewal, we'll discuss options and any potential enhancements to your service.

You'll receive advance notice before any billing changes occur. We'll coordinate with you to ensure a smooth transition of invoicing and payment processes. Most clients will see their first CISPOINT invoice in February 2026.

Your current pricing remains in effect through your existing contract term. Any pricing discussions will happen during your contract renewal period, and you'll have full visibility into any changes before they take effect.

You'll have access to our entire support team, with specific engineers who will become familiar with your systems over time. For complex issues, we assign the technician with the most relevant expertise to ensure the best resolution.

Your data remains exactly where it is—on your systems, in your cloud environment, wherever it currently resides. CISPOINT is receiving necessary access credentials through a secure, documented handoff process from DNA Solutions. We follow strict security protocols and will never ask you to share sensitive information via email or unsecured channels.

All credentials are being transferred through encrypted, secure channels. We use password management tools and follow documented procedures to ensure nothing is exposed during the transition. You'll receive documentation of what access we have and why we need it.

Your existing backup systems continue operating without interruption. During our account review, we'll assess your current backup and disaster recovery strategy and may recommend enhancements, but nothing changes without your approval.

You're not required to change anything. However, you now have access to unlimited support and additional services that enhance your IT security and capabilities.

Unlike ticket-based support models, unlimited support means you can contact us as many times as needed without worrying about running out of tickets or incurring additional charges. If you have 5 issues in a day or 50 issues in a month, you're covered.

As a CISPOINT client, you have access to:

• Advanced cybersecurity assessments and penetration testing
• CMMC, HIPAA, and compliance consulting
• Security awareness training for your employees
• Incident response and forensics services
• Strategic IT planning and vCIO services
• Cloud migration and optimization

We'll review what makes sense for your business during our account assessment.

Contact us immediately at 443-213-0108. We have dedicated transition support available to address any concerns quickly. No question is too small—we're here to make this seamless for you.

You'll receive a welcome email within a few weeks followed by an outreach to schedule your introductory call. If you don't hear from us within that window, please contact us directly at 443-213-0108.

Yes. CISPOINT is Maryland-based in Columbia with engineers throughout the region. We understand local businesses, and we're available for on-site support when needed.

We're committed to earning your trust and delivering exceptional service. If you have concerns at any point, please reach out to us immediately. Your satisfaction is our priority, and we'll work with you to resolve any issues.