Since 2010, we've been the trusted technology partner for Maryland, Virginia, and Washington DC companies from Columbia to Rockville, from small medical practices in Bethesda to growing businesses throughout the Baltimore-Washington corridor.
Serving These Local Areas:
- Baltimore City and County
- Washington DC Metro
- Columbia, MD
- Rockville, MD
- Bethesda, MD
- Silver Spring, MD
- Annapolis, MD
- Frederick, MD
- Northern Virginia
Managed IT Services Baltimore Businesses Trust Since 2010
When your small business needs reliable, proactive technology management, CISPOINT delivers the comprehensive managed IT services Baltimore companies have trusted since 2010. Our local team provides 24/7 monitoring, responsive help desk support, and strategic IT planning for a predictable monthly fee.
As a leading managed service provider in the Baltimore-Washington DC area, we eliminate technology headaches so you can focus on growing your company. Our services include:
- 5-Minute Response Guarantee - When you call for IT support in Baltimore, you'll speak to a technician in under 5 minutes, not a help desk queue
- Local On-Site Support - Our Baltimore-based technicians provide same-day on-site visits throughout Maryland and Northern Virginia
- 24/7 Monitoring & Support - Round-the-clock protection for your business with our Maryland-based security operations center
- HIPAA & Compliance Expertise - Specialized support for Baltimore healthcare providers, dental practices, and regulated industries
- Transparent Pricing - Flat-rate managed IT services with no hidden fees - budgeting made easy for Maryland small businesses
- 100% Satisfaction Guarantee - We stand behind our work with our no-questions-asked satisfaction promise
Near Me
Complete IT Support Services for Baltimore-Area Businesses
CISPOINT delivers comprehensive managed IT services tailored specifically for Maryland and DC area companies:
Complete IT Management
Baltimore businesses face increasing cyber threats. Our managed security services include 24/7 threat monitoring, firewall management, and compliance support for HIPAA, PCI, and CMMC requirements - critical for healthcare, financial, and government contracting companies throughout the region.
Cybersecurity & Compliance
Baltimore businesses face increasing cyber threats. Our managed security services include 24/7 threat monitoring, firewall management, and compliance support for HIPAA, PCI, and CMMC requirements - critical for healthcare, financial, and government contracting companies throughout the region.
Cloud Services & Migration
Seamlessly move your Baltimore business to the cloud or optimize your existing cloud infrastructure. We provide secure, scalable cloud solutions that improve efficiency while meeting local compliance requirements.
What We Offer
CISPOINT delivers right-sized Managed and Co-Managed IT Services designed for small to midsize businesses across the Baltimore–Washington DC metro area.
- Whether you need full-service IT management or support alongside your internal team, we provide 24/7 monitoring, remote IT support, and responsive helpdesk services — all for a predictable flat-rate fee.
- Our custom IT packages are built around your needs and budget, ensuring proactive maintenance, reduced downtime, and stronger data security.
- When you need hands-on assistance, our team is ready to come on-site to resolve issues quickly and minimize disruptions.
From scalable infrastructure management to real-time threat prevention, CISPOINT helps your business stay compliant, productive, and protected — so you can focus on growth.
Feature Highlights
24/7 Monitoring
Our 24/7 system monitoring proactively detects and addresses potential issues before they impact your business operations. With continuous oversight, your IT environment stays secure, stable, and optimized around the clock.
Remote IT Support
CISPOINT provides fast, efficient remote IT support to resolve issues quickly and minimize downtime. We also schedule monthly on-site check-ins with our clients—and when a problem can’t be solved remotely, our team will come on-site to handle it directly, ensuring reliable, end-to-end service.
Scalable Solutions
Our scalable IT solutions grow with your business, adapting to your changing needs without costly overhauls. Whether you're expanding locations or adding users, we align technology with your long-term goals.
Infrastructure Management
We manage your entire IT infrastructure—from servers to network devices—to ensure seamless performance and reliability. Our infrastructure services reduce downtime and support business continuity across your critical systems.
Why Baltimore Small Businesses Choose CISPOINT for
Managed IT Services
The Baltimore-Washington metro area has no shortage of IT service providers—from national chains to one-person shops. But Baltimore businesses need more than just technical support; they need a partner who understands the unique challenges of running a company in Maryland's competitive, compliance-heavy business environment.
Local Expertise That Understands Baltimore Business
As a Baltimore-based Managed Security Service Provider (MSSP), we've spent over a decade working with companies across the region—from medical practices in Towson to professional services firms in Columbia, manufacturers in Baltimore County to financial advisors in Annapolis. We understand Maryland business regulations, regional compliance requirements, and the specific IT challenges facing Baltimore-area companies.
When you call CISPOINT, you're talking to technicians who can be on-site in Baltimore in under an hour, not a call center routing you to the next available contractor three states away.
Healthcare IT Specialization
Healthcare is Baltimore's economic engine, and we've built deep expertise serving medical practices, dental offices, and healthcare-adjacent businesses. We understand HIPAA compliance isn't optional, EMR/EHR systems can't go down during patient hours, and a network outage in a medical practice doesn't just cost money—it impacts patient care.
Our healthcare IT clients benefit from:
- HIPAA-compliant infrastructure and security controls
• Experience with Dentrix, Eaglesoft, Epic, and other healthcare software platforms
• Understanding of medical device integration and network requirements
• Disaster recovery plans that account for patient care continuity
Fast Response Times When Minutes Matter
Our average response time is under 5 minutes—not because we promise it in marketing, but because we've structured our team and systems to deliver it consistently. When your entire office can't access email, your point-of-sale system goes down, or ransomware locks your files, every minute of downtime costs money and frustrates customers.
Unlike national providers with tiered support queues and offshore call centers, CISPOINT clients reach experienced Baltimore-based technicians immediately. Most issues are resolved remotely within the first call. When on-site support is needed, we're there—not scheduling a visit for next Tuesday.
Predictable, Transparent Pricing
We provide flat-rate managed services pricing with no hidden fees, surprise charges, or "that's not covered" excuses. You pay a predictable monthly fee that covers your agreed-upon service level, period.
No billing by the hour. No separate charges for routine maintenance. No premium rates for after-hours support. Just straightforward, honest pricing that lets you budget accurately and eliminates the anxiety of opening IT invoices.
Small Enough to Care, Big Enough to Deliver
As a locally-owned business, we're invested in Baltimore's success. Many of our clients are neighbors, chamber members, and fellow Baltimore business owners. We're not maximizing shareholder returns or meeting quotas set by corporate headquarters—we're building long-term relationships with companies we see at Baltimore networking events and community gatherings.
But "local" doesn't mean limited capability. Our team brings enterprise-level expertise, maintains cutting-edge security tools and monitoring systems, and provides the same sophistication large national firms offer—just with better service, faster response times, and genuine accountability.
Common IT Challenges Baltimore Small Businesses Face
(And How We Solve Them)
Running a small business in Baltimore means wearing many hats. IT shouldn't be one of them. Here are the most common technology challenges we help Baltimore-area businesses overcome:
Challenge 1:
Constant Interruptions from IT Issues
Your team shouldn't spend half their day troubleshooting printer problems, password resets, or mysterious error messages. Every minute spent on IT problems is a minute not spent serving customers or growing your business.
How We Solve It:
Our proactive monitoring detects and resolves issues before they impact your team. We handle routine maintenance, updates, and troubleshooting remotely, eliminating the constant IT interruptions that kill productivity. Most clients report 60-80% reduction in IT-related work disruptions within the first three months.
Challenge 2:
Cybersecurity Threats You Can't Ignore
Ransomware, phishing attacks, and data breaches aren't just problems for Fortune 500 companies—Baltimore small businesses are prime targets precisely because hackers assume you lack sophisticated defenses. A single breach can cost tens of thousands in recovery, lost business, and regulatory penalties.
How We Solve It:
We implement multi-layered security including next-generation firewalls, endpoint protection, email filtering, dark web monitoring, and security awareness training. Our 24/7 security monitoring catches threats in real-time, not after damage is done. We also conduct regular security assessments to identify and address vulnerabilities before hackers exploit them.
Challenge 3:
Compliance Requirements That Feel Overwhelming
Whether it's HIPAA for healthcare, PCI-DSS for payment processing, or general data protection regulations, compliance requirements are complex and penalties for violations are severe. Most small businesses don't have dedicated compliance staff and struggle to know if they're meeting requirements.
How We Solve It:
We build compliance into your IT infrastructure from the ground up. From HIPAA-compliant email and file storage to documented security policies and audit-ready systems, we ensure your technology meets regulatory requirements. We also handle the documentation and evidence gathering needed for compliance audits.
Challenge 4:
Unreliable IT Support That Disappears When You Need It Most
Many Baltimore businesses have stories about IT providers who don't answer calls, take days to respond, or can't actually solve problems when they finally show up. When your IT is down, "I'll try to get there tomorrow" isn't good enough.
How We Solve It:
We guarantee response times, provide 24/7/365 support, and staff our helpdesk with experienced technicians (not first-level script-readers). You'll have direct phone numbers for our team, and we schedule regular check-ins to address potential issues before they become emergencies. Our client retention rate speaks for itself—most clients stay with us for 5+ years.
Challenge 5:
Technology That Doesn't Grow With Your Business
You started with three employees sharing a printer. Now you have 15 people across two locations, remote workers, cloud applications, and IT infrastructure you've outgrown. Scaling technology shouldn't require complete overhauls every few years.
How We Solve It:
We design IT infrastructure with growth in mind, choosing scalable solutions that adapt as you add users, locations, or capabilities. Our strategic IT planning includes regular reviews of your technology roadmap, ensuring your systems support growth rather than limiting it.
The Bottom Line: IT challenges are universal, but cookie-cutter solutions don't work. We customize our managed services to your specific industry, size, and business goals—solving your unique problems, not just checking boxes.
What to Expect: Our Managed IT Services Onboarding Process
Starting with a new IT provider shouldn't feel like ripping off a band-aid. Here's exactly what to expect when you partner with CISPOINT for managed IT services:
Phase 1: Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment:
- Technology Audit: We document your entire IT infrastructure—servers, workstations, network equipment, software licenses, security tools, backup systems, and cloud services
- Pain Point Discussion: We talk with your team (not just management) to understand what's frustrating, what's working, and what business goals technology should support
- Security Assessment: We identify vulnerabilities, compliance gaps, and security risks that need immediate attention
- Documentation Review: We collect existing IT documentation, vendor contracts, and support agreements to understand your current situation
This phase typically happens within the first week and involves minimal disruption to your operations. We work around your schedule, conducting assessments after hours if preferred.
Phase 2: Strategic Planning & Proposal
Based on our assessment, we develop a customized managed services plan:
- Prioritized Recommendations: We identify critical issues needing immediate attention versus longer-term improvements
- Service Level Definition: We clearly define what's covered, response time commitments, and escalation procedures
- Technology Roadmap: We outline a 12-24 month plan for infrastructure improvements, upgrades, and strategic initiatives
- Transparent Pricing: You receive clear, detailed pricing with no hidden fees or surprise charges
We present our recommendations in plain English, not IT jargon, ensuring you understand exactly what you're getting and why it matters for your business.
Phase 3: Transition & Implementation
Once you approve our plan, we begin the transition:
- Monitoring Deployment: We install our remote monitoring and management tools across your systems to provide 24/7 oversight
- Security Hardening: We implement immediate security improvements including password policies, multi-factor authentication, endpoint protection, and firewall configurations
- Backup Verification: We ensure your backup systems are working correctly and test disaster recovery procedures
- Documentation Creation: We build comprehensive documentation of your IT environment, network diagrams, and standard procedures
- Team Training: We introduce ourselves to your staff, provide contact information, and train them on any new systems or security procedures
This phase typically takes 2-4 weeks depending on your environment's complexity. We handle implementation during evenings or weekends when possible to minimize business disruption.
Phase 4: Ongoing Partnership
Once fully onboarded, you experience the full value of managed IT services:
- Proactive Monitoring: Our systems watch your infrastructure 24/7, automatically addressing issues and alerting our team to anything requiring attention
- Helpdesk Access: Your team has direct access to our helpdesk via phone, email, or ticketing system with guaranteed response times
- Regular Maintenance: We handle updates, patches, optimization, and preventive maintenance during agreed-upon maintenance windows
- Strategic Reviews: We schedule business reviews to assess technology performance, discuss upcoming needs, and adjust services as your business evolves
- Continuous Improvement: We proactively recommend improvements, cost optimizations, and new capabilities that support your business goals
What's Included in Our Managed Services:
- 24/7 network and system monitoring with automated alerting
- Unlimited helpdesk support for covered systems
- Proactive patch management and software updates
- Cybersecurity monitoring and threat response
- Data backup management and recovery services
- Regular on-site visits (frequency based on service level)
- Strategic IT planning and consultation
- Vendor management and coordination
- Documentation and change management
- Emergency support outside business hours
Making the Switch Is Easier Than You Think
Most new clients worry that transitioning IT providers will be disruptive, time-consuming, or risky. In reality, we've onboarded countless Baltimore businesses and refined our process to minimize hassle.
Your current IT situation doesn't have to be perfect for us to start. Whether you're switching from another provider, bringing IT management in-house, or establishing formal IT support for the first time, we'll meet you where you are and build from there.
Ready to Stop Worrying About IT?
Contact CISPOINT today for a free IT assessment. We'll evaluate your current technology, identify gaps and opportunities, and provide honest recommendations—no pressure, no obligation, just clear guidance on how managed IT services can support your business goals.
Who It’s For
Healthcare
- HIPAA-Compliant IT Support: Ensuring your practice meets all regulatory standards with secure data handling.
- EMR/EHR Integration: Streamlining electronic medical records for efficient patient care.
- 24/7 Monitoring: Proactive IT support to minimize downtime and maintain critical healthcare operations.
- Customized Solutions: Tailored IT services for clinics, hospitals, and specialist offices.
Small Businesses
- Scalable IT Services: Flexible solutions that grow with your business needs.
- 24/7 IT Support: Round-the-clock assistance to keep your operations running smoothly.
- Cybersecurity Measures: Protecting your business from threats with comprehensive security strategies.
- Cost-Effective Solutions: Providing enterprise-level IT support within your budget.
Dental
- Dental Software Support: Expertise in Dentrix, Eaglesoft, and Solutionreach for seamless operations.
- HIPAA Compliance: Protecting patient data with robust cybersecurity measures.
- Cloud Solutions: Secure and efficient data storage and backup systems.
- Proactive Maintenance: Regular system checks to prevent disruptions in patient services.
Finance
- Regulatory Compliance: Adhering to NIST 800-171, FTC Safeguards, and other financial regulations.
- Secure Financial Systems: Managing QuickBooks, Sage, and other financial software with enhanced security.
- Data Protection: Implementing advanced cybersecurity protocols to safeguard sensitive financial information.
- Disaster Recovery: Ensuring business continuity with reliable backup and recovery solutions.
Why Choose Local IT Support in Baltimore?
Unlike national IT companies, CISPOINT provides true local computer support baltimore businesses can count on. Our Baltimore-based team understands local business regulations, maintains quick response times, and builds lasting relationships with area companies.
Our IT Services Washington DC and Baltimore coverage includes on-site visits when needed, local reference customers you can contact, and deep knowledge of regional compliance requirements that affect your business.
Let’s Talk About Your IT Needs
Book a free consultation to discover how CISPOINT can secure and scale your operations.
See what other business owners are saying about us…
"CISPOINT stands out from other IT firms in several ways. Their promptness in addressing IT issues without excessive charges sets them apart. Unlike previous experiences with firms that charged for every small issue, CISPOINT's approach is refreshing. They focus on resolving issues efficiently the first time, ensuring minimal disruption to our operations."
Barbara H
Skin Oasis Dermatology
"CISPOINT's impact on our network's health has been nothing short of invaluable. Since entrusting them with our IT management, the most significant benefit has been the peace of mind that accompanies their continuous network monitoring."
Eric R
Center For Dermatology & Skin Care of Maryland
About CISPOINT
Since 2010, CISPOINT has been the trusted Managed Security Service Provider (MSSP) for small and mid-sized businesses across the Baltimore–Washington DC metro area. We specialize in rightsizing your IT — delivering tailored technology solutions that align with your unique needs, not oversized systems or one-size-fits-all approaches.
Whether you're battling slow systems, security vulnerabilities, or constant downtime, our expert IT team is here to eliminate the hassle. With proactive support, top-tier cybersecurity, and a deep commitment to customer care, we make sure your business runs smarter, faster, and safer — every day.
Frequently Asked Questions (FAQs)
What is the difference between managed and co-managed IT services?
Managed IT services involve outsourcing all IT responsibilities to a provider like CISPOINT, allowing businesses to focus on core operations. Co-managed IT services, on the other hand, are a collaborative approach where CISPOINT works alongside an internal IT team to fill gaps, provide expertise, or scale support when needed.
How can managed IT services benefit my small business specifically?
For small businesses, managed IT services can reduce operational costs, improve cybersecurity, ensure regulatory compliance, provide proactive system monitoring, and give access to a team of experts—without the need to hire full-time staff.
Is it possible to customize the services based on my business’s size and needs?
Yes. CISPOINT offers scalable and tailored solutions, allowing businesses to choose the level of service required—whether it's full IT management or supplemental support through co-managed services.
Is CISPOINT available for same-day on-site IT support in Baltimore?
Yes! Our Baltimore-based technicians provide same-day on-site support throughout the Baltimore-Washington metro area, including Columbia, Rockville, Bethesda, Silver Spring, and Northern Virginia locations.
Do you provide IT support for remote workers in the Maryland area?
Absolutely. Many Baltimore and DC area businesses have hybrid workforces. We provide secure remote access solutions and support for employees working from home throughout Maryland, Virginia, and Washington DC.
How does CISPOINT ensure cybersecurity and data protection?
CISPOINT implements industry-best practices such as multi-layered security, endpoint protection, 24/7 monitoring, and compliance audits to protect business data from threats and breaches.
What is the onboarding process like with CISPOINT’s IT services?
The onboarding typically includes a comprehensive IT assessment, strategy planning, system integration, documentation, and a dedicated team to ensure a smooth transition with minimal disruption to business operations.
What kind of support and response times can I expect?
CISPOINT provides 24/7 support with defined SLAs (Service Level Agreements) that ensure timely responses to issues. Priority is given based on the severity and business impact of the problem.
Can you help with HIPAA compliance for our Baltimore medical practice?
Yes. CISPOINT specializes in HIPAA-compliant IT solutions for healthcare providers throughout Maryland. We've helped dozens of medical and dental practices in Baltimore, Columbia, and surrounding areas achieve and maintain compliance.
What makes CISPOINT different from other Baltimore IT companies?
Our 5-minute average response time, local presence since 2010, and deep expertise in regulated industries set us apart. We're not a national call center - we're your local Baltimore IT partner who understands Maryland business needs.
What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced Computer Consultant
