Since 2010, CISPOINT has delivered enterprise-level managed IT services to Maryland, Virginia, and Washington DC businesses—from small medical practices to growing companies across the Baltimore-Washington corridor. We eliminate technology headaches with 24/7 monitoring, proactive security, and responsive support for a predictable monthly fee.
When your Maryland business needs reliable, proactive technology management without the cost of a full-time IT department, CISPOINT delivers comprehensive managed IT services companies have trusted since 2010. Our local team provides 24/7 monitoring, responsive help desk support, strategic IT planning, and cybersecurity expertise—all for a flat monthly rate.
As a leading managed service provider (MSP) in the Maryland-DC metro area, we serve businesses from Baltimore to Frederick, Columbia to Bethesda, Annapolis to Northern Virginia. Whether you're a healthcare practice navigating HIPAA compliance, a financial firm protecting sensitive client data, or a growing business that's outgrown break-fix IT support, CISPOINT delivers the technology foundation your company needs to operate efficiently and securely.
Our managed IT services include:
- 24/7 System Monitoring – Continuous oversight that detects and addresses issues before they impact your business
- Unlimited Help Desk Support – Direct access to experienced technicians, not offshore call centers
- Proactive Security Management – Multi-layered cybersecurity with real-time threat monitoring
- Data Backup & Disaster Recovery – Automated protection with rapid recovery capabilities
- Strategic IT Planning – Technology roadmaps aligned with your business goals
- Compliance Support – HIPAA, CMMC, PCI-DSS, and other regulatory requirements
- Transparent Flat-Rate Pricing – No surprise charges or hidden fees
24/7 Security Monitoring
Automated Backup & Recovery
5-Minute Response Time
100% Satisfaction Guarantee
What's Included in Our Maryland Managed IT Services
CISPOINT delivers complete IT management tailored specifically for Maryland and DC area businesses. Unlike one-size-fits-all national providers, we understand local business challenges, regional compliance requirements, and the unique needs of companies operating in the Baltimore-Washington corridor.
Complete IT Management
We manage your entire technology infrastructure—servers, workstations, networks, and cloud systems—ensuring seamless performance and reliability. From routine maintenance to strategic projects, our team handles software deployment, hardware management, and vendor coordination so you can focus on your business.
Cybersecurity & Compliance
Protect your business from ransomware, phishing, and data breaches with enterprise-grade security and 24/7 monitoring. We provide next-generation firewalls, endpoint protection, email security, and vulnerability testing. Plus expert compliance support for HIPAA, CMMC, PCI-DSS, and FTC Safeguards — with full documentation for audits.
Cloud Services & Migration
Improve flexibility and business continuity by moving to the cloud. We handle Microsoft 365, Google Workspace, AWS, and Azure—managing migration planning, infrastructure setup, security, and cost optimization. Whether transitioning for the first time or optimizing existing systems, we ensure smooth migration with minimal disruption.
Data Backup & Disaster Recovery
Hardware failures, ransomware, and disasters can wipe out business data in seconds. Our backup solutions provide automated daily backups to multiple locations, rapid recovery (files in minutes, systems in hours), and ransomware-proof immutable storage. All backups are HIPAA, PCI, and CMMC-compliant with regular testing and 24/7 monitoring.
What Makes CISPOINT Different?
- 5-minute average response time—not 24-hour ticket queues
- Baltimore-based technicians who can be on-site within an hour
- Deep expertise in healthcare, finance, and regulated industries
- Transparent flat-rate pricing with no hidden fees
- 100% satisfaction guarantee backed by our service commitment
Managed IT Services Across Maryland & The DC Metro
CISPOINT provides comprehensive managed IT services throughout Maryland, Virginia, and Washington DC. Our local presence means faster response times, better understanding of regional business needs, and on-site support when you need it—not when a traveling technician can fit you into their schedule.
Primary Service Areas
Baltimore, Maryland
As Maryland's largest city and economic hub, Baltimore businesses face unique IT challenges—from healthcare compliance for medical practices in Towson and Canton to cybersecurity for financial services firms in the Inner Harbor. Our Baltimore-based team delivers same-day on-site support throughout Baltimore City and County.
Learn more about Baltimore managed IT services →
Columbia, Maryland
Columbia's concentration of technology companies, healthcare providers, and professional services firms requires sophisticated IT management. We serve businesses throughout Howard County with proactive monitoring, security management, and strategic planning that supports growth.
Annapolis, Maryland
From government contractors requiring CMMC compliance to professional services firms and healthcare providers, Annapolis businesses need reliable IT support. Our team understands the unique requirements of Anne Arundel County businesses and provides responsive local service.
View Annapolis managed IT solutions →
Owings Mills, Maryland
Northwest Baltimore County businesses benefit from our proximity and expertise. Whether you're a medical practice managing HIPAA compliance or a growing business scaling your technology infrastructure, CISPOINT delivers comprehensive managed services to Owings Mills companies.
Aberdeen, Maryland
Harford County businesses, including defense contractors and manufacturers, require specialized IT support—especially CMMC compliance for government contracting work. Our Aberdeen managed IT services deliver the security and compliance expertise your business needs.
Learn about Aberdeen IT services →
Bethesda, Maryland
Montgomery County's concentration of healthcare providers, professional services, and medical research organizations demands sophisticated IT management. From HIPAA compliance to advanced cybersecurity, we support Bethesda businesses with enterprise-level expertise.
Explore Bethesda managed services →
Ellicott City, Maryland
Howard County businesses from Main Street to the Route 40 corridor trust CISPOINT for reliable managed IT services. We provide the same enterprise-level support and security to Ellicott City companies that larger corporations receive—scaled appropriately for your business.
View Ellicott City IT support →
Frederick, Maryland
Frederick County's diverse business community—from healthcare and biotechnology to manufacturing and professional services—benefits from our comprehensive managed IT services. We deliver proactive support, cybersecurity, and compliance expertise throughout the Frederick area.
Extended Coverage
We also serve businesses throughout:
- Washington DC Metro – Downtown DC, Capitol Hill, and surrounding areas
- Northern Virginia – Arlington, Alexandria, Fairfax, and Loudoun County
- Additional Maryland locations – Rockville, Silver Spring, Towson, Glen Burnie, and surrounding areas
No matter where your Maryland business operates, CISPOINT delivers responsive local support backed by enterprise-level expertise and 24/7 monitoring.
Specialized IT Services for Maryland Industries
Different industries face different technology challenges. CISPOINT brings deep expertise in the sectors that drive Maryland's economy, understanding not just IT systems but the regulatory requirements, operational workflows, and business pressures unique to each industry.
Healthcare
Maryland's healthcare sector—from medical practices and dental offices to medical billing companies and healthcare consulting—requires HIPAA-compliant IT infrastructure and responsive support that understands patient care can't wait.
Our healthcare IT services include:
- HIPAA-compliant email, file storage, and data security
- EMR/EHR integration and support (Epic, Dentrix, Eaglesoft)
- Medical device network integration
- Business Associate Agreements (BAA)
- Compliance documentation and audit preparation
- After-hours support for urgent patient care needs
Financial Services
Financial firms, accounting practices, wealth management companies, and fintech startups face strict regulatory requirements and sophisticated security threats. We deliver the compliance expertise and cybersecurity Maryland financial businesses require.
Our financial services IT includes:
- FTC Safeguards Rule compliance
- PCI-DSS for payment processing
- QuickBooks and Sage software support
- Multi-factor authentication and access controls
- Encryption and data loss prevention
- Annual security risk assessments
Government Contractors
Defense contractors and federal supply chain companies must meet CMMC requirements to bid on government contracts. CISPOINT specializes in CMMC compliance, helping Maryland contractors achieve certification and maintain ongoing compliance.
Our government contractor IT includes:
- CMMC Level 1, 2, and 3 compliance
- NIST 800-171 implementation
- System Security Plans (SSP)
- Security control documentation
- Continuous monitoring and compliance maintenance
- Pre-assessment and gap analysis
Small to Mid-Size Businesses
Growing businesses need IT that scales with them—not systems that require complete overhauls every few years. We provide Maryland SMBs with enterprise-level technology at SMB-appropriate pricing.
Our SMB managed IT services include:
- Scalable infrastructure that grows with your business
- Cloud migration and optimization
- Business continuity and disaster recovery
- IT budget planning and cost control
- Strategic technology planning
- Security without enterprise-level complexity
What Sets CISPOINT Apart from Other Maryland IT Companies
Maryland has no shortage of IT service providers—from national chains to solo consultants. But technology support is about more than just fixing problems when they occur. You need a partner who understands your business, responds when you need help, and proactively manages your IT infrastructure to prevent problems before they impact operations.
Local Expertise, Not Call Center Support
When you call CISPOINT, you reach our Baltimore-based team—experienced technicians who know Maryland businesses, understand regional compliance requirements, and can be on-site quickly when needed. We're not routing your call to the next available contractor three states away or following a script from overseas.
Our average response time is under 5 minutes because we structure our team and systems to deliver it consistently. When your business needs help, you get immediate attention from people who know your systems and your business.
Deep Industry Expertise
We've spent over a decade serving Maryland healthcare providers, financial firms, government contractors, and growing businesses. We understand HIPAA isn't optional for medical practices, CMMC is critical for defense contractors, and downtime during business hours costs more than just money—it impacts your customers and reputation.
This industry expertise means we don't just provide generic IT support. We understand the specific applications you use, the compliance requirements you face, and the operational challenges unique to your sector.
Proactive Management, Not Reactive Break-Fix
Traditional break-fix IT support waits for things to break, then charges you hourly to fix them. Managed IT services flip this model—we monitor your systems 24/7, perform proactive maintenance, and address potential issues before they cause problems.
The result? CISPOINT clients typically report 60-80% reduction in IT-related disruptions within the first three months. Technology becomes a business enabler rather than a constant frustration.
Transparent, Predictable Pricing
We provide flat-rate managed services pricing with no hidden fees or surprise charges. You pay a predictable monthly fee that covers your agreed-upon service level—no billing by the hour, no separate charges for routine maintenance, no premium rates for after-hours support.
This transparent pricing model lets you budget accurately and eliminates the anxiety of opening IT invoices.
Partnership, Not Just Vendor Relationship
As a locally-owned business, we're invested in Maryland's success. Many of our clients are neighbors, chamber members, and fellow Maryland business owners. We're not maximizing shareholder returns for a national parent company—we're building long-term relationships with companies we see at Baltimore networking events and community gatherings.
But "local" doesn't mean limited capability. Our team brings enterprise-level expertise, maintains cutting-edge security tools, and provides the sophisticated support large national firms offer—just with better service, faster response, and genuine accountability.
What's Included in CISPOINT Managed IT Services
Our comprehensive managed services provide everything Maryland businesses need for reliable, secure, efficient technology operations:
24/7 Monitoring
Our systems monitor your infrastructure around the clock, detecting and addressing potential issues before they impact your business. Automated alerts notify our team of anything requiring attention, and we resolve most issues before you even know they existed.
Remote IT Support
Fast, efficient remote support resolves most IT issues immediately without waiting for on-site visits. We also schedule regular check-ins with clients and provide same-day on-site support throughout Maryland when problems can't be solved remotely.
Infrastructure Management
We manage your complete IT infrastructure—servers, workstations, network equipment, cloud services—ensuring seamless performance and reliability. Proactive maintenance and optimization keep systems running efficiently and reduce downtime.
Scalable Solutions
Technology infrastructure designed for growth adapts as you add users, locations, or capabilities. We plan for scalability from day one, ensuring your systems support business expansion rather than limiting it.
Getting Started with CISPOINT Managed IT Services
Transitioning to managed IT services shouldn't feel disruptive or risky. Our structured onboarding process ensures smooth transition with minimal business interruption:
Phase 1:
Discovery & Assessment
We begin with comprehensive evaluation of your current IT environment:
- Complete Technology Audit – Document all infrastructure, applications, and systems
- Security Assessment – Identify vulnerabilities and compliance gaps
- Team Interviews – Understand pain points and business goals
- Documentation Review – Evaluate existing IT documentation and vendor agreements
This assessment typically occurs within the first week with minimal disruption to operations.
Phase 2:
Strategic Planning
Based on our assessment, we develop customized managed services recommendations:
- Prioritized Action Plan – Critical issues needing immediate attention vs. long-term improvements
- Service Level Definition – Clear response times and coverage agreements
- Technology Roadmap – 12-24 month plan for infrastructure improvements
- Transparent Pricing – Detailed pricing with no hidden fees
We present recommendations in plain English, ensuring you understand exactly what you're getting and why it matters.
Phase 3:
Implementation
Once you approve our plan, we begin transition and implementation:
- Monitoring Deployment – Install remote monitoring across your systems
- Security Hardening – Implement immediate security improvements
- Backup Verification – Ensure backup systems work correctly
- Documentation Creation – Build comprehensive IT environment documentation
- Team Training – Introduce our team and train staff on new systems
Implementation typically takes 2-4 weeks depending on complexity, with work scheduled during evenings or weekends when possible to minimize disruption.
Phase 4:
Ongoing Partnership
Once fully onboarded, you experience the full value of managed IT services:
- 24/7 Proactive Monitoring – Continuous oversight and automated issue resolution
- Helpdesk Access – Direct access via phone, email, or ticketing system
- Regular Maintenance – Updates, patches, and preventive maintenance
- Strategic Reviews – Quarterly business reviews to assess technology performance
- Continuous Improvement – Proactive recommendations for optimization and new capabilities
Ready to Stop Worrying About IT?
Whether you're frustrated with unreliable IT support, concerned about cybersecurity threats, struggling with compliance requirements, or simply ready to focus on your business instead of technology problems, CISPOINT delivers the managed IT services Maryland businesses need.
Schedule your free IT assessment today. We'll evaluate your current technology, identify gaps and opportunities, and provide honest recommendations—no pressure, no obligation, just clear guidance on how managed services can support your business goals.
Or call us directly: (443) 213-0108
What to expect:
- 30-minute consultation with our team
- Complete assessment of your IT environment
- Security and compliance evaluation
- Customized recommendations
- Transparent pricing proposal
Frequently Asked Questions About Managed IT Services
What's the difference between managed IT and break-fix support?
Break-fix IT support charges hourly to fix problems after they occur. Managed IT services provide proactive monitoring and maintenance to prevent problems, plus unlimited support for a flat monthly fee. The result is less downtime, more predictable costs, and technology that supports your business instead of disrupting it.
How much do managed IT services cost?
Pricing varies based on your business size, systems complexity, and service level requirements. Most Maryland businesses pay between $100-$200 per user per month for comprehensive managed services. We provide transparent proposals showing exactly what's included with no hidden fees.
Can you work with our existing IT person or team?
Absolutely. Our co-managed IT services work alongside internal IT staff, filling gaps, providing specialized expertise, or scaling support during busy periods. Many Maryland businesses use this hybrid approach successfully.
How long does the transition take?
Most businesses are fully onboarded within 2-4 weeks. We handle implementation during evenings or weekends when possible to minimize disruption. Simple environments with fewer systems may transition faster.
Do you provide on-site support?
Yes. While we handle most issues remotely for faster resolution, our Baltimore-based technicians provide same-day on-site support throughout Maryland when needed. We also schedule regular on-site visits based on your service level agreement.
What happens if we outgrow your services?
Our managed services scale with your business. As you add users, locations, or systems, we adjust your service level accordingly. Most clients stay with us for 5+ years as their businesses grow.
Free Guide: What Every Maryland Business Owner Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced IT Company
