FAQs

A Managed Service Provider (MSP) is a company that remotely manages your business’s IT infrastructure and end-user systems. At CISPOINT, we act as your outsourced IT department—handling everything from troubleshooting tech issues to securing your data—so you can focus on running your business instead of managing IT headaches.

We offer comprehensive Managed IT Services tailored to small and medium-sized businesses. Our core offerings include 24/7 help desk support, cybersecurity protection, cloud services, network management, backup & disaster recovery, and strategic IT consulting. Whether you need full IT management or support for your existing team, we’re here to help.

Not necessarily. Many of our clients rely on us as their fully outsourced IT team. Others have internal IT staff and use us to fill in the gaps—like managing cybersecurity, monitoring systems 24/7, or supporting remote employees. We can work either way, depending on what your business needs.

The cost of Managed IT Services depends on the size of your business, the complexity of your IT environment, and the level of support you need. We offer flexible, transparent pricing—often on a monthly flat-rate basis—so you get predictable IT costs with no surprise bills. We’ll work with you to build a plan that makes sense for your budget.

Absolutely. We often partner with in-house IT teams to extend their capabilities. Whether they need support after hours, help with complex projects, or someone to handle day-to-day support while they focus on big-picture strategy, we’re a collaborative extension—not competition.

We make it easy to get help fast. Our clients can reach us via phone (443-213-0095), email helpdesk@cispoint.com, or our support portal—whatever’s most convenient. Our help desk is available 24/7 for critical issues, and we pride ourselves on fast response times and real human support.

Yes! We offer round-the-clock IT support because we know business doesn’t always stop at 5 p.m. Whether it’s a network outage at midnight or a forgotten password first thing in the morning, our team is on call to keep your systems running smoothly.

We specialize in supporting small to mid-sized businesses across a range of industries—including healthcare, professional services, dental, real estate, finance, and more. If you rely on technology to run your operations, we can help keep things secure, efficient, and stress-free.

While most issues can be resolved remotely, we do offer on-site IT support when it’s needed. If you’re within our service area, we’ll dispatch a technician to your location. For businesses outside our local area, we have trusted partners and scalable solutions to get you hands-on help when you need it.

Yes! We offer project-based IT services for businesses that need help with specific tasks like cloud migrations, network upgrades, cybersecurity assessments, or setting up new office technology. No long-term contract required—we’re happy to help however we can.