Managed IT Services Baltimore Businesses Trust Since 2010
When your small business needs reliable, proactive technology management, CISPOINT delivers the comprehensive managed IT services Baltimore companies have trusted since 2010. Our local team provides 24/7 monitoring, responsive help desk support, and strategic IT planning for a predictable monthly fee.
As a leading managed service provider in the Baltimore-Washington DC area, we eliminate technology headaches so you can focus on growing your company. Our services include:
- 24/7 IT Support - Average 5-minute response times with direct access to Baltimore-based technicians
- Proactive Network Monitoring - We prevent system issues before they impact your business operations
- Cybersecurity Management - Advanced network security solutions protect your business against evolving threats
- Data Backup & Recovery - Automated, secure backup solutions with rapid recovery for Baltimore and DC area businesses
- Email Security Services - Comprehensive email protection to prevent cyber-attacks and data breaches
- Cloud Services - Seamless cloud migration and ongoing management for scalable business growth
What We Offer
CISPOINT delivers right-sized Managed and Co-Managed IT Services designed for small to midsize businesses across the Baltimore–Washington DC metro area.
- Whether you need full-service IT management or support alongside your internal team, we provide 24/7 monitoring, remote IT support, and responsive helpdesk services — all for a predictable flat-rate fee.
- Our custom IT packages are built around your needs and budget, ensuring proactive maintenance, reduced downtime, and stronger data security.
- When you need hands-on assistance, our team is ready to come on-site to resolve issues quickly and minimize disruptions.
From scalable infrastructure management to real-time threat prevention, CISPOINT helps your business stay compliant, productive, and protected — so you can focus on growth.
Feature Highlights
24/7 Monitoring
Our 24/7 system monitoring proactively detects and addresses potential issues before they impact your business operations. With continuous oversight, your IT environment stays secure, stable, and optimized around the clock.
Remote IT Support
CISPOINT provides fast, efficient remote IT support to resolve issues quickly and minimize downtime. We also schedule monthly on-site check-ins with our clients—and when a problem can’t be solved remotely, our team will come on-site to handle it directly, ensuring reliable, end-to-end service.
Scalable Solutions
Our scalable IT solutions grow with your business, adapting to your changing needs without costly overhauls. Whether you're expanding locations or adding users, we align technology with your long-term goals.
Infrastructure Management
We manage your entire IT infrastructure—from servers to network devices—to ensure seamless performance and reliability. Our infrastructure services reduce downtime and support business continuity across your critical systems.
Who It’s For
Healthcare
- HIPAA-Compliant IT Support: Ensuring your practice meets all regulatory standards with secure data handling.
- EMR/EHR Integration: Streamlining electronic medical records for efficient patient care.
- 24/7 Monitoring: Proactive IT support to minimize downtime and maintain critical healthcare operations.
- Customized Solutions: Tailored IT services for clinics, hospitals, and specialist offices.
Small Businesses
- Scalable IT Services: Flexible solutions that grow with your business needs.
- 24/7 IT Support: Round-the-clock assistance to keep your operations running smoothly.
- Cybersecurity Measures: Protecting your business from threats with comprehensive security strategies.
- Cost-Effective Solutions: Providing enterprise-level IT support within your budget.
Dental
- Dental Software Support: Expertise in Dentrix, Eaglesoft, and Solutionreach for seamless operations.
- HIPAA Compliance: Protecting patient data with robust cybersecurity measures.
- Cloud Solutions: Secure and efficient data storage and backup systems.
- Proactive Maintenance: Regular system checks to prevent disruptions in patient services.
Finance
- Regulatory Compliance: Adhering to NIST 800-171, FTC Safeguards, and other financial regulations.
- Secure Financial Systems: Managing QuickBooks, Sage, and other financial software with enhanced security.
- Data Protection: Implementing advanced cybersecurity protocols to safeguard sensitive financial information.
- Disaster Recovery: Ensuring business continuity with reliable backup and recovery solutions.
Why Choose Local IT Support in Baltimore?
Unlike national IT companies, CISPOINT provides true local computer support baltimore businesses can count on. Our Baltimore-based team understands local business regulations, maintains quick response times, and builds lasting relationships with area companies.
Our it services washington dc and Baltimore coverage includes on-site visits when needed, local reference customers you can contact, and deep knowledge of regional compliance requirements that affect your business.
Let’s Talk About Your IT Needs
Book a free consultation to discover how CISPOINT can secure and scale your operations.
See what other business owners are saying about us…
"CISPOINT stands out from other IT firms in several ways. Their promptness in addressing IT issues without excessive charges sets them apart. Unlike previous experiences with firms that charged for every small issue, CISPOINT's approach is refreshing. They focus on resolving issues efficiently the first time, ensuring minimal disruption to our operations."
Barbara H
Skin Oasis Dermatology
"CISPOINT's impact on our network's health has been nothing short of invaluable. Since entrusting them with our IT management, the most significant benefit has been the peace of mind that accompanies their continuous network monitoring."
Eric R
Center For Dermatology & Skin Care of Maryland
About CISPOINT
Since 2010, CISPOINT has been the trusted Managed Security Service Provider (MSSP) for small and mid-sized businesses across the Baltimore–Washington DC metro area. We specialize in rightsizing your IT — delivering tailored technology solutions that align with your unique needs, not oversized systems or one-size-fits-all approaches.
Whether you're battling slow systems, security vulnerabilities, or constant downtime, our expert IT team is here to eliminate the hassle. With proactive support, top-tier cybersecurity, and a deep commitment to customer care, we make sure your business runs smarter, faster, and safer — every day.
Frequently Asked Questions (FAQs)
What is the difference between managed and co-managed IT services?
Managed IT services involve outsourcing all IT responsibilities to a provider like CISPOINT, allowing businesses to focus on core operations. Co-managed IT services, on the other hand, are a collaborative approach where CISPOINT works alongside an internal IT team to fill gaps, provide expertise, or scale support when needed.
How can managed IT services benefit my small business specifically?
For small businesses, managed IT services can reduce operational costs, improve cybersecurity, ensure regulatory compliance, provide proactive system monitoring, and give access to a team of experts—without the need to hire full-time staff.
Is it possible to customize the services based on my business’s size and needs?
Yes. CISPOINT offers scalable and tailored solutions, allowing businesses to choose the level of service required—whether it's full IT management or supplemental support through co-managed services.
How does CISPOINT ensure cybersecurity and data protection?
CISPOINT implements industry-best practices such as multi-layered security, endpoint protection, 24/7 monitoring, and compliance audits to protect business data from threats and breaches.
What is the onboarding process like with CISPOINT’s IT services?
The onboarding typically includes a comprehensive IT assessment, strategy planning, system integration, documentation, and a dedicated team to ensure a smooth transition with minimal disruption to business operations.
What kind of support and response times can I expect?
CISPOINT provides 24/7 support with defined SLAs (Service Level Agreements) that ensure timely responses to issues. Priority is given based on the severity and business impact of the problem.
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