Our CEO - Jacqui Magnes
IT That Works For You
Started in 2010, CISPOINT is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Baltimore-Washington DC Metropolitan. Our team of talented IT professionals can solve your IT nightmares once and for all.
Here’s why so many businesses depend on CISPOINT for complete IT services and support:
- We Respond Within 5 Minutes Or Less. The average amount of time it takes for one of our clients to get on the phone with a technician who can start working on resolving their problem is 3.5 minutes. We know you're busy and have made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don't have to wait around for a technician to show up.
- No Geek-Speak. You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don't understand how all this "technology" works. That's our job!
- 100% No-Small-Print Satisfaction Guarantee. Quite simply, if you are not happy with our work, we'll do whatever it takes to make it right to YOUR standards without charging you for it. And if we can't make it right, the service is free.
- Peace Of Mind. Because we monitor all of our clients' networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, not on your IT systems, security and backups.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, CISPOINT is here to team up with you and your company for expert support.
FREE GUIDE
What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced Computer Consultant
Meet The Core Team
Management
Zach Browning
Director of Managed Technology Solutions
Gary Monck
Marketing Manager
Helpdesk
Sam Keener
Tier II Technician
Jonathan Terry
Customer Support Lead
Cydney Howard
Cyber Analyst
Solomon Njie
Tier I Technician
Marketing
Jillian Lange
Business Development Representative
Elvina Desouza
Business Development Representative
Jose Beltran
Business Development Representative
Victor DiMeo
Business Development Representative
Our Mission
Our mission is to provide services and solutions that will enable your business to be more effective, efficient and profitable. We take pride in delivering services that exceed your expectations, are responsive, and are built on a foundation of trust and mutual respect.
OUR VALUES
“In an ever-changing business environment marked by shifting societal expectations and priorities, corporate values serve as a steadfast anchor for CISPOINT. They offer stability and resilience, navigating the company through challenges and fluctuations while upholding a steadfast sense of purpose. These guiding principles are integral to shaping CISPOINT’s overarching ethos, impacting our employees, our customers, our partners, the mission, and our dedicated commitment to supporting veterans and the community through our charitable initiatives.” – Words from our CEO
INTEGRITY
CISPOINT and our employees follow strong moral and ethical principles that extend into all areas of work, such as decision-making, interacting with colleagues, and serving our customers and clients.
AGILE SOLUTIONING
CISPOINT’s leaders, managers and employees make every effort to understand the changing IT environment, be innovative, and anticipate our customer’s needs. Our team has the ability to quickly understand, adapt and change a course of solutioning.
DIVERSE TEAMWORK
CISPOINT utilizes our diverse team’s different backgrounds and skills to collaborate toward achieving our company goals. Diverse individuals bring diverse solutions leading to a more informed decision-making process and improved results.
TRANSPARENT COMMUNICATION
CISPOINT encourages our employees to communicate openly and increase the sharing of ideas, fostering a more collaborative and trustworthy work environment. Being more informed allows for more innovation.
EXCEPTIONAL PERFORMANCE
CISPOINT expects exceptional performance on the individual, team, and corporate levels. Every employee is held to the highest standards and is expected to perform consistently and exceed our customers’ expectations.
What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced Computer Consultant
